Refund & Return Policy

Refund & Return Policy:

 

Welcome to AB Tex! This Refund & Return Policy outlines the terms and conditions regarding refunds and returns for products purchased on our website.

1. Returns:

We accept returns within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

2. Return Process:

To initiate a return, please contact our customer support team at info@abtexonline.com to obtain a Return Merchandise Authorization (RMA) number. Include the RMA number with the returned item.

3. Refunds:

Refunds will be processed to the original payment method within 6 business days after receiving the returned item. The refund amount will exclude any shipping charges unless the return is due to a product defect or error on our part.

4. Exchanges:

We currently do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including shipping charges.

6. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.

7. Non-Returnable Items:

Certain items are non-returnable, including but not limited to [List of non-returnable items].

8. Cancelation Policy:

Our Cancelation Policy provides details on canceling orders before and after processing. Please refer to our Cancelation Policy for more information.

9. Contact Information:

For returns or inquiries, please contact our customer support team at info@abtexonline.com.

10. Updates to Refund & Return Policy:

This Refund & Return Policy may be updated. Check the "Last Updated" date for the latest version.

By making a purchase on AB Tex, you agree to abide by this Refund & Return Policy.

Customize this template based on your specific business practices and ensure it aligns with your other policies and legal requirements. It's recommended to seek legal advice to ensure compliance with applicable laws and regulations.